Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to services supplied by Durrants Ltd. By booking work with us, authorising work, or allowing us to collect or commence work on your vehicle, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. About Us
Durrants Ltd
Unit 3, Regaby Works
Regaby
Isle of Man
In these Terms:
- “Durrants”, “we”, “us” or “our” means Durrants Ltd.
- “Customer”, “you” or “your” means the person authorising or paying for the work.
- “Vehicle” means the vehicle presented to us for servicing, inspection or repair.
- “Work” means any servicing, inspection, diagnosis, repair or other work agreed between us.
2. Bookings & Authority to Carry Out Work
When making a booking you confirm that you are authorised to arrange work on the vehicle and are at least 18 years old.
A booking may be made online, by telephone, message, email or another method agreed with us.
We reserve the right to decline or cancel a booking where we reasonably consider the requested work unsuitable, unsafe, outside the services we provide, or where circumstances prevent us from completing the work.
We will make reasonable efforts to complete work within any estimated timescale. Completion times are estimates only and may be affected by parts availability, delivery delays, additional faults discovered or other circumstances outside our reasonable control.
3. Fixed Price Servicing
Where a fixed price service has been booked, the advertised price covers the items specifically stated as included in that service at the time of booking.
The vehicle’s service requirements may also be checked against its age, mileage, condition and, where appropriate, the manufacturer’s service schedule.
Items outside the advertised fixed price service may incur an additional charge. These may include specialist or increased quantities of engine oil, cabin filters, fuel filters, spark plugs, brake fluid or other manufacturer-specified maintenance items.
We will not carry out chargeable additional work without obtaining your authority, except where specifically agreed with you beforehand.
4. Estimates, Quotes & Additional Work
Where possible, we will provide a price, estimate or indication of cost before carrying out work.
An estimate is based on the information reasonably available to us at the time. Vehicles may contain faults, corrosion, seized components, previous repairs or other issues that cannot reasonably be identified until work has begun or components have been removed.
If additional work or parts are required, we will contact you and seek your approval before carrying out additional chargeable work.
Where you decline recommended additional work, we may record this on your invoice, inspection report or service record.
If we believe a vehicle is unsafe to drive, we will tell you. If you choose not to authorise the required repairs, you remain responsible for deciding whether and how the vehicle is subsequently used.
5. Parts
Unless otherwise agreed, replacement parts supplied by us will be new and of a suitable quality for the vehicle concerned.
Parts may be genuine manufacturer parts, original-equipment quality parts or suitable aftermarket alternatives.
Where there is a significant choice affecting price, specification or warranty, we will discuss this with you where reasonably practicable.
Special-order parts may require payment in advance. Where a part has been ordered specifically for your vehicle and cannot reasonably be returned to our supplier, that payment may be non-refundable.
This does not affect your statutory rights where goods supplied are faulty, unsuitable or not as described.
6. Customer-Supplied Parts
We may, at our discretion, agree to fit parts supplied by the Customer.
We cannot provide a warranty for the quality, suitability, compatibility or durability of customer-supplied parts.
Our workmanship in fitting an appropriate customer-supplied part remains our responsibility, but any failure caused by the part itself is excluded from our parts warranty.
Additional labour required to remove, replace or investigate a failed customer-supplied part may be chargeable.
7. Collection & Return Service
Where collection and return is included or booked, you authorise Durrants Ltd and its authorised drivers to drive your vehicle for the purposes of collection, return, inspection, testing, servicing or repair.
The vehicle must be road legal and reasonably safe to drive when presented for collection unless its condition has been specifically discussed with us beforehand.
Please ensure that there is sufficient fuel or charge in the vehicle for collection, road testing and return.
We may road-test the vehicle before or after work where reasonably necessary to diagnose a fault, verify a repair or assess the vehicle.
Collection and return times are approximate and may vary because of traffic, workload, previous jobs, delays or other circumstances.
8. Personal Belongings
Please remove valuables and unnecessary personal belongings from the vehicle before it is collected or delivered to us.
We will take reasonable care of your vehicle and its contents while they are in our possession, but we cannot accept responsibility for items left in the vehicle where loss or damage has not resulted from our negligence.
9. Payment
Payment is due when the work is complete unless another arrangement has been agreed with us in advance.
For our collection and return service, the invoice must normally be paid in full before the vehicle is returned to you.
Where a vehicle is being collected directly from our premises, payment must normally be made before the vehicle is released.
We accept the payment methods displayed or offered by us at the time of payment, which may include debit or credit card and bank transfer.
Ownership of parts supplied by us does not pass to the Customer until the relevant invoice has been paid in full.
We reserve any rights available to us under Isle of Man law in respect of unpaid invoices and vehicles remaining in our possession.
10. Spread the Cost / Finance
Where a spread-the-cost or finance option is offered, finance is provided by the relevant third-party finance provider and is subject to that provider’s eligibility, approval and Terms & Conditions.
Durrants Ltd does not guarantee that an application will be accepted.
Where finance approval is required before work begins, work may not commence until the required approval or authorisation has been received.
Any deposit or initial payment required by the finance provider must be paid in accordance with its terms.
11. Cancellation
If you need to cancel or rearrange a booking, please give us as much notice as reasonably possible.
Where work has already commenced, you will be responsible for the reasonable cost of work already carried out and any parts used or specifically ordered for your vehicle which cannot reasonably be returned.
Any specific booking deposit or reservation payment will be subject to the cancellation terms displayed when the booking is made.
Where Durrants Ltd has to cancel a booking, we will endeavour to rearrange it at a mutually convenient time.
Any refundable payment relating to work that we are unable to provide will be returned where applicable.
12. Warranty on Parts & Labour
In addition to your statutory rights, work carried out by Durrants Ltd normally carries a 6-month or 5,000-mile warranty, whichever occurs first, covering qualifying parts supplied by us and the associated workmanship.
Some parts may carry a different manufacturer’s warranty. Where relevant, the applicable warranty may be shown on your invoice or advised to you separately.
The warranty does not cover:
- Normal wear and tear.
- Routine service or maintenance items that have reached the end of their normal service life.
- Customer-supplied parts.
- Damage caused by misuse, accident, neglect, modification, competition use or abnormal operating conditions.
- Failure caused by another component or fault unrelated to the work carried out by us.
- Failure to maintain the vehicle appropriately following the repair.
- Damage or failure caused by continued use of a vehicle after a warning light, overheating, unusual noise or other significant fault becomes apparent.
- Work subsequently altered, dismantled or repaired by another person where this prevents us from reasonably establishing the cause of the problem.
If you believe there is a problem with work we have carried out, please contact us as soon as reasonably possible and give us the opportunity to inspect the vehicle.
You should not arrange for another garage to carry out remedial work and then expect Durrants Ltd to reimburse the cost unless this has first been agreed with us, except where circumstances reasonably make this impossible.
Nothing in this warranty limits or removes your statutory rights.
13. Existing Manufacturer or Third-Party Warranties
If your vehicle is covered by a manufacturer’s warranty, service plan, extended warranty or other third-party warranty, you should tell us before work begins.
We will take reasonable care to follow any requirements you make us aware of, but the Customer remains responsible for confirming the conditions imposed by the relevant manufacturer or warranty provider.
We cannot accept responsibility for the rejection of a separate warranty claim because of conditions or restrictions that were not disclosed to us before the work was carried out.
14. Discounts, Coupons & Promotional Offers
From time to time Durrants Ltd may offer discount codes, coupons, vouchers or other promotional offers.
- Unless expressly stated otherwise, only one discount or promotional offer may be used per invoice.
- Discounts have no cash value and cannot be exchanged for cash.
- A discount must be presented, quoted or entered before the invoice is paid.
- Offers may be limited to particular services, customers, geographical areas or booking periods.
- Expiry dates and any special conditions stated on the relevant offer will apply.
- Discounts do not normally apply retrospectively to previously completed or invoiced work.
- Discounts do not normally apply to third-party charges, finance charges or other costs expressly excluded from an offer.
- We reserve the right to refuse a coupon or code which is expired, duplicated, altered, obtained improperly or used outside its stated conditions.
Where the terms printed or displayed with a particular promotion differ from this section, the specific terms of that promotion will apply.
15. Gift Vouchers
Where Durrants Ltd gift vouchers are issued, they may be used towards qualifying work supplied directly by Durrants Ltd, subject to any conditions shown on the voucher.
Gift vouchers cannot normally be exchanged for cash.
If the invoice exceeds the value of the voucher, the remaining amount must be paid using another accepted payment method.
Unless specifically stated otherwise when issued, no cash change will be given for an invoice worth less than the voucher value.
16. Courtesy Vehicles
Where a courtesy vehicle is available, its use is subject to availability, insurance requirements and a separate courtesy vehicle agreement.
Drivers must meet the applicable age, licence and insurance requirements and must provide any documents reasonably required by us.
Only drivers specifically authorised by Durrants Ltd may drive the courtesy vehicle.
A courtesy vehicle must not be taken off the Isle of Man without our prior agreement.
The Customer is responsible for fines, penalties, parking charges, avoidable damage, lost keys and unreasonable cleaning costs arising while the courtesy vehicle is in their possession, to the extent permitted by law.
Full conditions applicable to a courtesy vehicle will be provided in the courtesy vehicle agreement.
17. Vehicle Condition & Pre-Existing Faults
Motor vehicles, particularly older vehicles, may have existing deterioration, corrosion, damaged fasteners, seized components, previous repairs or other defects which become apparent only when work is undertaken.
We are not responsible for pre-existing faults or deterioration which were not caused by the work carried out by us.
Where dismantling reveals additional problems, we will explain the issue and any additional work required before proceeding with additional chargeable repairs.
18. Inspections, Advisories & Diagnosis
Any inspection performed by us reflects the condition of the vehicle and the components reasonably accessible at the time of inspection.
Unless specifically stated, an inspection is not a statutory vehicle test, engineering report or guarantee that every component of the vehicle is free from defect.
Fault diagnosis may require a staged process.
Diagnostic work identifies faults based on symptoms, testing and information available at the time and does not necessarily guarantee that a single repair will resolve every symptom where several faults are present.
19. Service Records & Vehicle Information
Where appropriate, we may update a physical service book, provide a service record or record details of work carried out by Durrants Ltd.
The Customer is responsible for providing accurate vehicle information, including registration number, make, model, mileage and any relevant service or repair history requested by us.
We cannot accept responsibility for errors arising directly from inaccurate or incomplete information supplied to us.
20. Liability
Durrants Ltd will exercise reasonable care and skill when working on or driving your vehicle.
We are not responsible for losses caused by circumstances outside our reasonable control or for defects and damage that were already present and unrelated to our work.
We are not responsible for indirect losses which could not reasonably have been anticipated when the work was agreed.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including any rights or remedies available to you under applicable consumer law.
21. Complaints & Problems With Work
We want the opportunity to put things right if there is a problem.
If you are unhappy with work carried out by Durrants Ltd, please contact us as soon as reasonably possible with your name, vehicle registration, invoice details and a description of the problem.
Where appropriate, we will arrange to inspect the vehicle and investigate the issue.
Please give us a reasonable opportunity to investigate and, where we are responsible, rectify the matter.
This complaints procedure does not affect your statutory rights.
22. Abusive or Threatening Behaviour
We will not tolerate threatening, abusive, discriminatory or seriously inappropriate behaviour towards our staff or anybody acting on behalf of Durrants Ltd.
We reserve the right to refuse or discontinue service where such behaviour occurs, subject to any obligations we may already have in relation to a vehicle in our care.
23. Privacy & Personal Data
We process personal information in connection with bookings, vehicle records, quotations, invoices, payments, customer communication and the administration of our services.
Personal information will be handled in accordance with applicable Isle of Man data-protection legislation, including the Data Protection Act 2018 and the data protection framework applicable in the Isle of Man.
Further information about how we collect, use and protect personal information can be found in our Privacy Notice.
24. Events Outside Our Control
We will not be responsible for a delay or failure to provide services where this is caused by events outside our reasonable control.
These may include severe weather, transport disruption, power or communications failures, parts shortages, supplier delays, fire, flood, industrial action or similar circumstances.
Where this affects your booking, we will make reasonable efforts to contact you and rearrange or complete the work as appropriate.
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable law.
The terms applying to your work will normally be those in force when your booking or work is agreed.
26. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
27. Governing Law
These Terms & Conditions are governed by the laws of the Isle of Man.
Any dispute will be subject to the jurisdiction of the Isle of Man courts.
Durrants Ltd
Unit 3, Regaby Works
Regaby
Isle of Man
