These Terms and Conditions shall apply to the repair and maintenance of motor vehicles by Durrants Ltd (“the Garage”).
Definitions:
In these terms and conditions, the following expressions have the following meanings:
“The Garage” refers to Durrants Ltd, Unit 3 Regaby Works, Regaby Isle of Man
“The Customer” means you, any individual, firm or corporate body requiring the services of the Garage;
“Work” means any services carried out by the Garage, including but not limited to repairs, vehicle servicing and paintwork;
“Price” means the fee payable for the Work including parts, labour and any additional charges; and
“Vehicle” means the Customer’s vehicle which may be a car, van, motorhome, motorcycle, caravan or trailer.
These terms and conditions will be binding between the Garage and the Customer upon the booking of any work.
If you place an order for work via the phone or internet you warrant that you are legally capable of entering into a contract, you are at least 18 years old and you reside in the Isle of Man.
THE WORK
We shall use our best and reasonable endeavours to give you an accurate timescale for the Work. If, due to circumstances beyond our control, including non-availability of parts or a delay in delivery, it will not be possible for the Work to be completed as arranged, we will contact you as soon as is reasonably possible to inform you accordingly.
If Work cannot be undertaken on time as set out above, you may exercise your right to cancel.
We will provide details of the cost of any work required before it is carried out and this shall be agreed upon by the Customer and the Garage prior to commencement of the Work.
During the course of the Work it may become evident that additional parts and / or labour is required. In this event no additional Work will be carried out nor parts ordered without the prior consent of the Customer. We will inform you immediately and provide an estimate for the additional parts and labour.
Once we are in receipt of your vehicle’s keys and the Work is booked, this will be deemed as acceptance of the cost of the Work and acceptance of these terms and conditions.
If your vehicle requires special oils, long life / platinum spark plugs or pollen filters during the service, these will be provided at an additional charge and we will inform you of the costs on the day of your service.
All parts to be used shall be new and shall be either of Manufacturer’s original equipment (OE) standard or those produced by a third party of OE standard. If we deviate from this provision in any way, we will inform you of the reasons for such deviation and any effect this will have on your warranty and will require your express consent before the use of such parts occurs.
The Garage shall use its best and reasonable endeavours to ensure that good care is taken of the Vehicle and any of the Customer’s possessions which may be inside it. Notwithstanding this provision, we shall not be held responsible for any loss or damage to such possessions and the Customer is advised to remove all possessions from the Vehicle prior to the start of the Work.
DECALS/STICKERS
Durrants Ltd hold no responsibility for any damage caused to paintwork or any other surfaces the stickers are applied too, they are to be applied at your own risk. It is recommended that they are applied to glass.
GIFT CARDS/VOUCHERS
Gift Cards/Vouchers maybe used on all invoices issued by Durrants Ltd.
- Any unused balance will not be returned or credited.
- If the purchase value exceeds the amount of the Gift Card/Voucher, the remaining balance must be paid by another form of payment.
- No cashback will be given if the purchase amount is less than the value of the Gift Card/Voucher.
- We will only accept the Gift Card/Voucher in physical form, we will remove the specified amount from your invoice as a discount, stamp it, and then return it rendering it used and invalid.
PAYMENT
From the point at which we start work on the Vehicle up until the point at which all sums due are paid in full in cleared funds, we shall have a general lien on the Vehicle and its contents for all sums due.
Following completion of the Work, we shall issue an invoice to the Customer. This can be paid in cash or by bank transfer, debit or credit card ONLY.
For all collection/drop off services all invoices must be paid in full before vehicle is returned. If vehicle is to be collected all invoices must be paid in full before vehicle is taken off the premises.
Only one discount card/offer can be used per transaction.
All sums shall be due immediately upon receipt of the relevant invoice.
Upon receipt of the payment in full in cleared funds for any work carried out, we will return the vehicle to you.
Our invoice shall provide a comprehensive summary of all work done and shall provide full details of all parts and labour including the Price payable therefor
Any special order parts ordered in advance must be paid for in full prior to ordering and shall be non-returnable or refundable in any circumstances.
We shall be entitled to sell the Vehicle at the expense of the Customer in the event that sums remain unpaid following written notice to the Customer of 30 days, such notice to commence no earlier than 30 days following the date of the relevant invoice.
OUR WARRANTY
In addition to your Statutory Rights, we provide a Parts & Labour Warranty for a period of 12 months (or within 12,000 miles – whichever comes first) for parts which are replaced by us and become defective within this time or distance, and any related workmanship.
Certain products will be excluded from the warranty and we will inform you of this on the booking of the Work.
Any Warranty given is dependent upon: The Garage being given an opportunity to investigate or rectify any faults within a reasonable timeframe
The manufacturer’s vehicle operating instructions being followed.
Having the vehicle serviced or otherwise maintained according to the manufacturer’s recommended schedule (at the time or distance specified and with Original Equipment specification parts and filters, carried out by a garage with invoice).
Full compliance with our advisories, warnings and information or any instructions provided by us either in writing or verbally.
The parts or workmanship carried out not being subjected to abnormal conditions or unreasonable wear and tear.
The warranties on certain parts may vary due to their original Manufacturers’ warranty conditions. The Customer will be informed of this in writing.
Any warranty granted by the Garage applies directly to the Vehicle. If the Customer sells or otherwise transfers the ownership of the Vehicle to another party, that party shall remain entitled to the benefit of the warranty for the remainder of the Warranty Period.
CUSTOMER SUPPLIED PARTS
We will not warrant or be held responsible for any parts supplied by the Customer, whether new or used. Should such parts cause any damage to the Vehicle, we shall be entitled to charge for any costs incurred, including any labour for their installation and / or removal, and will not be held responsible for any consequential loss or damage whatsoever.
EXISTING VEHICLE WARRANTIES
If the Vehicle is covered by a Manufacturer’s new vehicle warranty, anti-perforation warranty or rust / corrosion warranty at the time of the Work, we shall ensure that all work is carried out in accordance with the terms of those warranties.
If additional cost will be incurred by such conformity, the Customer will be informed of alternatives and will have the consequences of such alternatives (including, but not limited to, the voiding of the Manufacturer’s warranties) explained to them in full. The Customer’s decision shall be final.
We shall obtain the consent of any warranty provider (whether that is the Manufacturer or a third party organisation) prior to the commencement of any work covered by that warranty.
We shall not be responsible for any failure to comply with any warranties where the Customer has not made the Garage aware of the same in advance of any work being carried out.
INSURANCE CLAIMS
If the Work to be carried out on the Vehicle is the subject of an insurance claim, you (or the policyholder if they are not the same person) may be required to sign documents required by the insurer to authorise payment to the Garage for the Work.
We shall not be responsible for any delays in completing the Work and / or returning the Vehicle to you where such delays arise out of the actions of the insurer including, but not limited to, the withholding of payment.
CANCELLATION
The Customer has the right to cancel the work at any time, subject to the provisions below.
If Work has commenced, the Customer will be required to pay for all labour and parts used up until the point of cancellation and shall be invoiced for the same.
Any parts ordered and paid for in advance will be non-refundable in any circumstances.
Notwithstanding any payment the Customer may make for parts, those parts shall remain the property of the Garage and we shall remain at liberty to use them or dispose of them as we see fit until we have received payment in full.
INSURANCE & LIABILITIES
We are insured fully compressively to drive your vehicle on a public road. All vehicles are left at owners risk and we will not be held liable for any damage occurred.
COURTESY VEHICLE
Our courtesy vehicle is fully insured for your use subject to the following terms:
1) WE MUST HOLD A COPY OF BOTH SIDES OF YOUR FULL DRIVING LICENCE (maximum of 3 penalty points permitted)
2) YOU MUST SIGN AND AGREE TO THE COURTSEY VEHICLE AGREEMENT
Fuel replacement is not required. If the spirit moves you, refilling the fuel tank is appreciated.
Return the loaner vehicle to us in the same condition as received. Regarding the interior, please refrain from smoking, eating, drinking or soiling the seats while inside the vehicle. Please do not allow pets or children to leave bits and hair inside the vehicle (some are allergic to pet hair).
You are the only driver authorized to drive this car. No spouses, friends, neighbours, etc. unless prior approval is obtained from Us.
You must have no more than 3 penalty points on your driving licence
You must possess and provide proof of a valid full driver’s license and be over the age of 25. We must take a copy of both sides.
You agree not to use the vehicle for transportation of person(s) or property for hire
You agree not to use the vehicle in any violation of the law, ordinance, or regulation governing the use or return thereof.
You agree not to remove the vehicle from the Isle of Man.
You expressly agree to pay to Durrants Ltd:
Any fine or legal violation against the cars registration or driver while in your possession.
All expenses incurred by Durrants Ltd, in the collection of monies due us per this agreement, or in regaining possession of the car, or in enforcing any term or condition of this agreement, including attorney’s
fees and costs.
All expenses incurred by us for the cleaning, disinfecting or repair of the vehicle interior or mechanisms for any
reason, resulting from your use or possession (e.g. spills, food stains, dog hair, bodily fluids, car seats, etc.).
Any and all expenses incurred by us for body, mechanical or glass repairs to our vehicle resulting from misuse
or accident, resulting from your use or possession, regardless of fault or level of insurance coverage.
Up to £500 for the loss of the vehicle key, as this may require complete re-keying and programming of the
vehicle.
The courtesy car may not always be available for use however we will do our best to accommodate.
COMPLAINTS PROCEDURE
Any complaint with respect to any work carried out by us must be made in writing within 28 days of the work being completed.
The Customer shall give the Company the opportunity to investigate or resolve any issues before corresponding with any other party. We will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with us until this investigation has been carried out.
We will contact you within 10 working days of receipt of the complaint to confirm receipt. We will then endeavour to resolve all disputes amicably and professionally within a further 15 working days. Should the dispute take longer, we will notify you accordingly.
CONSUMER RIGHTS
Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a consumer, including those arising out of The Supply of Goods and Services Act 1982 or any amendments thereto. For more information about your statutory rights, please contact the Citizens’ Advice Bureau.
ABUSE
We will not tolerate any abusive behaviour, language or threats to any staff or other customers, whether in person, on the telephone or in writing. Anyone behaving in this manner on the premises will be asked to leave and the police will be contacted if required.
DATA PROTECTION
We will retain your details and hold them on a secure database for the purpose of direct marketing. If you wish to be removed from our database, please write to us to let us know.
We will not share your personal data with any third parties for any reasons without your prior consent. Such data will only be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the Data Protection Act 1998.
We have the right to pass on any personal information provided by the Customer to relevant authorities including, but not limited to, the IOM Test Centre and the police. In the event that the Customer is in breach of these Terms and Conditions, we may also pass on any such information to credit reference agencies and debt recovery agencies.
NO WAIVER
No failure by either the Garage or the Customer to enforce the performance of any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
SEVERANCE
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.
FORCE MAJEURE
Neither Party to these Terms and Conditions shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: lack of availability of parts, power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.
LAW AND JURISDICTION
These Terms and Conditions shall be governed by the laws of the Isle of Man.
Any dispute between the Parties relating to these Terms and Conditions shall fall within the jurisdiction of the courts of the Isle of Man.
DEPOSITS
Deposits are taken to secure the booking, these are non-refundable unless;
the booking is cancelled with no less than 10 days notice.
If for any reason we have to cancel it, the reason will be explained, and deposit refunded to you.
