Privacy Notice
Last updated: 15 August 2026
Durrants Ltd respects your privacy and is committed to protecting your personal information. This Privacy Notice explains what information we collect, why we collect it, how it is used, how long it may be retained and the rights you have in relation to your personal data.
Durrants Ltd is the data controller responsible for personal information collected through our website, booking system and in connection with the services we provide.
1. Who We Are
Durrants Ltd
Unit 3, Regaby Works
Regaby
Isle of Man
IM7 4AL
Email: info@durrantsltd.com
Telephone: 07931 258430
2. Information We May Collect
Depending on the service you request, we may collect information including:
- Your name
- Email address
- Telephone number
- Collection or contact address
- Vehicle registration number
- Vehicle make and model
- Information about your vehicle and the work requested
- Booking dates and appointment information
- Invoice and payment information
- Communications between you and Durrants Ltd
- Discount, promotional or eligibility information where relevant
- Information required when you request a payment or finance option
We only ask for information which is reasonably required to provide the service you have requested, administer your booking or meet our legal and accounting obligations.
3. How We Collect Your Information
Personal information may be provided to us through:
- Our online booking forms
- Our contact or quote request forms
- Our reminder request form
- Telephone calls
- WhatsApp or other messaging services where you choose to contact us that way
- Direct communication with Durrants Ltd
- Payment or finance applications where applicable
4. Why We Use Your Information
We may use your personal information to:
- Arrange and manage vehicle bookings
- Contact you about your booking or vehicle
- Arrange vehicle collection and return
- Identify the correct vehicle and work required
- Prepare quotations and estimates
- Carry out requested servicing, repairs or inspections
- Prepare and issue invoices
- Process or confirm payments
- Administer payment or finance options requested by you
- Maintain appropriate service and accounting records
- Deal with questions, complaints or warranty matters
- Send service reminders where you have specifically requested them
- Comply with our legal, tax and regulatory obligations
- Protect Durrants Ltd against fraud or legal claims
5. Our Legal Basis for Processing
We process personal information only where we have a lawful reason to do so. Depending on the circumstances, this will normally include:
- Contract: where processing is necessary to provide a quotation, booking, service, repair or other service requested by you.
- Legal obligation: where information needs to be retained or processed to meet accounting, tax or other legal requirements.
- Legitimate interests: where necessary for the reasonable operation and protection of Durrants Ltd, provided those interests do not override your rights.
- Consent: where you have specifically agreed to something, such as requesting a future service reminder where consent is appropriate.
6. Online Booking Information
When you make a booking through our website, the details you submit are stored within our booking system so that we can administer your appointment and contact you regarding your vehicle.
Access to customer booking information is restricted and protected by account security measures including 2-stage login authentication.
We take reasonable technical and organisational measures to protect the information held within our booking and website systems from unauthorised access, alteration, disclosure or loss.
No internet-based system can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.
7. Payments
Where payment is made through a third-party payment provider, your payment may be processed directly by that provider.
Durrants Ltd does not normally need to receive or store your complete debit or credit card details where payment is processed through a third-party payment service.
Payment providers operate under their own privacy policies and security arrangements.
8. Spread The Cost / Finance Applications
If you choose to use a spread-the-cost, finance or deferred payment facility, additional information may be required by the relevant payment or finance provider.
Information necessary to process an application may be shared with that provider where you have asked us to arrange or facilitate the service.
Any finance provider will process your information in accordance with its own privacy notice and may carry out its own eligibility, identity or credit checks.
9. Who We May Share Information With
We do not sell your personal information.
Information may be shared only where reasonably necessary with organisations such as:
- Website and booking-system service providers
- Payment processors
- Finance or spread-the-cost providers where requested by you
- Accountants or professional advisers where necessary
- IT or website support providers where access is required to provide technical support
- Government, tax, regulatory or law-enforcement authorities where legally required
Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
10. Vehicle Information
Vehicle registration numbers, make, model, mileage, service requirements and repair information may form part of our customer and service records.
This information may be retained where reasonably necessary to maintain an accurate record of work carried out, answer future enquiries and deal with warranty or service-history questions.
11. How Long We Keep Information
We do not keep personal information for longer than reasonably necessary.
Different information may be retained for different periods depending upon why it was collected.
For example, invoices and financial records may need to be retained to meet legal, accounting and tax requirements, while booking and vehicle service information may be retained where reasonably necessary for customer service, warranty, record-keeping or the establishment or defence of legal claims.
Information which is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.
12. Service Reminders
If you ask Durrants Ltd to remind you when your vehicle may next require servicing, we may retain the contact and vehicle details necessary to provide that reminder.
You can ask us to stop sending reminders at any time by contacting us.
13. Marketing
We will not add you to general electronic marketing solely because you booked a vehicle service or contacted us.
Where we send electronic marketing which requires your consent, you can withdraw that consent at any time.
Operational messages relating to an existing booking, quotation, invoice, vehicle or service are not marketing communications.
14. Cookies and Website Analytics
Our website may use cookies and similar technologies necessary for the website to function correctly.
We may also use analytics services to help us understand how visitors use the website, for example which pages are visited and how visitors arrive at the site.
Where consent is legally required for non-essential cookies, those cookies should only be used after the appropriate consent has been obtained.
You can also control or delete cookies through your browser settings.
15. Links to Other Websites
Our website may contain links to third-party websites or services. Durrants Ltd is not responsible for the privacy practices of independent third-party websites. You should review the privacy information provided by those organisations when supplying information to them.
16. Your Data Protection Rights
Depending on the circumstances, your data protection rights may include the right to:
- Be informed about how your information is used
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of information where the right to data portability applies
- Withdraw consent where processing is based upon consent
These rights are not absolute and may be subject to exemptions or legal requirements which allow or require us to retain particular information.
17. Requesting Your Information
If you wish to exercise your data protection rights or ask a question about information held by Durrants Ltd, please contact:
Durrants Ltd
Email: info@durrantsltd.com
Telephone: 07931 258430
We may need to confirm your identity before releasing or changing personal information.
18. Complaints
If you have concerns about how Durrants Ltd has handled your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to raise a data protection complaint with the Isle of Man Information Commissioner.
Isle of Man Information Commissioner
P.O. Box 69
Douglas
Isle of Man
IM99 1EQ
Telephone: +44 (0)1624 693260
Email: ask@inforights.im
Website: www.inforights.im
19. Changes to This Privacy Notice
We may update this Privacy Notice when our services, systems or legal obligations change. The latest version will be published on this page together with the date it was last updated.
20. Contact Us
If you have any questions about this Privacy Notice or how Durrants Ltd handles your personal information, please contact:
Durrants Ltd
Unit 3, Regaby Works
Regaby
Isle of Man
IM7 4AL
Email: info@durrantsltd.com
Telephone: 07931 258430
